Changelly is a “non-custodial” on the spot cryptocurrency change in line with their twitter profile. https://mobile.twitter.com/changelly_team
The one purpose i trusted them is as a result of they’re listed as a trusted associate of Ledger and Exodus
I attempted to change 0.4349346 BTC ($19800) to 19740.61 DAI (ERC20) on April 4th. Change ID – q3pavhd2w7t6x591
Changelly deposit deal with – 3EToheb4cTMP59YW5AwmYFwmzE1z2myYC2 Picture – https://picbun.com/p/XDSmueT8
That was 6 days in the past. After a number of minutes, I seen that my change is on maintain and there was an alert telling me to finish KYC verification. I accomplished KYC verification quickly as i might. Changelly makes use of a third social gathering KYC authentication service referred to as Sumsub for this.
Even after profitable KYC verification by way of Sumsub, my change was nonetheless on maintain. After a couple of minutes, one other alert appeared asking me to contact firstname.lastname@example.org Picture – https://picbun.com/p/lQdrSBh5
“I obtained a maintain asking me to fill in kyc particulars. I accomplished that and the verification was profitable. Nevertheless the transaction nonetheless says that its on maintain. How lengthy will it take?” This was my first message to them.
5 minutes later they replied to me with this message. Picture – https://picbun.com/p/V2U7qSZx They have been asking me to submit proof to show that i personal the bitcoin.
So i took photographs of my pockets and replied to them with these photographs. Picture 1 – https://picbun.com/p/dLpk4fCb Picture 2 – https://picbun.com/p/lkJptn1r
They replied to me with this “Might you please specify the way you obtained the BTC in query? Have been they bought, traded, or mined – as an example?” Picture – https://picbun.com/p/ZOMURmGp
I instructed them that i met up with my good friend irl and purchased btc from him utilizing money. I at all times use him for getting btc as a result of my playing cards aren’t suitable with bitcoin buy websites.
Then they despatched me an extended record bitcoin addresses and instructed me to substantiate which of them are mine Solely few of them have been mine and that i confirmed them a screenshot of my addresses inside electrum pockets. I additionally despatched them plaintext record of these addresses to make it simpler for them Picture – https://picbun.com/p/2afIoOuQ
They replied to that asking me to inform my good friend to contact them in order that they’ll have his KYC verified Picture – https://picbun.com/p/LlLxSE9z At this level, i felt like i used to be being scammed by changelly. My good friend was not a buyer of changelly and there was no want for him to finish KYC (Know your Buyer).
I knew that my good friend wouldn’t need to belief an change along with his private data and paperwork. However i cried and begged him to do the kyc checks. He reached out to changelly and accomplished KYC checks inside an hour. Picture – https://picbun.com/p/gmHGldQl
After his profitable KYC verification, they replied to him and demanded proof of possession of the bitcoin he despatched to me initially. He began getting doubts about their legitimacy at this level. He suspected that they have been making an attempt to entice us right into a KYC/AML loop Picture – https://picbun.com/p/eajOuMZo
However due to my fixed cry for assist, he determined to maneuver ahead and disclosed to them that the supply of funds was paxful.com Picture – https://picbun.com/p/cydKdMkm
Changelly requested him if the sender pockets addresses (from paxful to my electrum pockets) belonged to him or not. He instructed them that the addresses technically belong to Paxful as a result of its an change, not a Decentralised pockets. On the identical e-mail, he instructed them that they’re speculated to do KYC/AML checks on me BEFORE the change initiation on changelly.
After hours of no replies, changelly replied asking him for screenshots of transactions from paxful to my electrum pockets. He despatched them 3 screenshots which have been of the three largest transactions to my 3 pockets addresses. Picture 1 – https://picbun.com/p/4TFgZ734 Picture 2 – https://picbun.com/p/FdasAdSu
Changelly verified the supply of funds and despatched him this response saying the case is being reviewed. Picture – https://picbun.com/p/gL8uf7Qy
Since there have been no updates even after 1 day, my good friend emailed them once more asking for updates and so they replied with this “Please learn that after there are any updates we are going to instantly let you recognize. “
2 days handed, me and him have been emailing them a number of instances. My good friend even requested them to “Return bitcoin to unique sender” if they can’t perform the change. However they by no means replied to any of it.
On sixth of April, they replied saying that overview of the case might take “months”. Picture – https://picbun.com/p/uny8rBA9 Why would it not take months if me and my good friend already verified KYC and proved supply of funds??
At that time, i used to be shedding my thoughts. From seventh of April to right now tenth of April, i’ve emailed them each day asking for updates. They by no means even replied to my emails as soon as.
I realised that they’ve scammed. I began to go searching on the web to see if another person had the identical expertise. Surprisingly, i’ve discovered a number of related tales by simply googling for “changelly kyc” and on reddit alike
I don’t know what to do anymore besides share my expertise. I’m utterly helpless. This was my life financial savings. Dropping that sort of cash is insufferable to me and i’ve been depressed for the previous week. Something anybody can do to assist my scenario can be appreciated. Sharing to extra individuals for consciousness, authorized advices about what to do and so forth – something would assist.
Reddit is my final hope..